Change-of-mind refund requests
24hours
From successful payment, including exactly 24 hours. The time you send your request is what counts.
Request and return conditionsTXSNOW · INSTRUCTOR UNIFORMS
Instructor Uniform Refund Agreement
This agreement explains refunds and product quality issues for instructor uniforms purchased by instructors under contract with TXSNOW. Please read it before paying, especially sections 2 and 3.
At a glance
These are key points. See sections 2, 3 and 4 for the full conditions.
Change-of-mind refund fee
5%+ CAD 20
Based on the amount paid for the returned items. Charged once per request, capped at that amount.
Refund amounts and processingUsual time to issue a refund
3–5business days
Once the conditions are met and payment details are complete. For returns, time starts after receipt and inspection.
How processing time is countedTXSNOW
Seller & purchaser
Seller
16990096 Canada Inc., carrying on business as TXSNOW (referred to below as “TXSNOW”).
Purchaser
The instructor under contract with TXSNOW who purchases the uniform (referred to below as the “instructor”).
The complete agreement
All 5 sections are included below. Open or close sections as you read.
01Scope & product details
This agreement applies to instructor uniforms sold by TXSNOW to its contracted instructors through its website, forms or other official channels.
Instructor uniforms are designated for teaching and related activities with TXSNOW. The style, size, quantity, price and delivery arrangements are those stated in the order confirmed at purchase.
02Refund requests & return conditions
Change-of-mind refunds
If you want a refund because you have changed your mind, your personal plans have changed or for a similar reason, you must submit your request within 24 hours after successful payment, including exactly 24 hours. These refunds are not available after that deadline. Product quality or delivery issues are handled under section 4.
How to request a refund
Submit your request through the official TXSNOW contact channel provided at purchase or to info@t-xsnow.com. Include your name, order details and refund request. The deadline is assessed using the payment record and the time the request is sent to one of these channels, not the time TXSNOW Support replies.
Return conditions
If you have received the uniform, return it as instructed by TXSNOW Support. It must not have been used, washed or altered, and must be free of stains, odours and damage caused by the user. All included accessories and original tags must be intact. Normal indoor try-on does not count as use. This requirement to return the product in new condition does not apply to product quality issues.
03Refund amounts & processing
Basis of calculation
The fee below applies only to the change-of-mind refunds in section 2. “Amount paid for returned items” means the actual price paid after discounts for the products included in this return, including applicable taxes but excluding delivery charges. All amounts are in Canadian dollars.
Refund fee = 5% of the amount paid for returned items + CAD 20
Refund amount = amount paid for returned items − refund fee + refundable delivery charges
The fee covers payment processing and administrative costs. It is charged once per refund request and will not exceed the amount paid for the returned items.
Delivery charges
For returns made for personal reasons, the instructor pays the return shipping cost. The original delivery charge is non-refundable only if the delivery cost has already been incurred and was clearly disclosed as non-refundable before purchase. Delivery charges that have not been incurred are refunded. The exceptions in section 4 apply.
Refund method
Where the payment provider’s rules allow and the original payer agrees, the refund is sent to the original payer by Interac e-Transfer (EMT). Otherwise, it is returned through the original payment method as required by the payment provider.
Processing time
Once the refund conditions have been met and the payment details are complete, TXSNOW generally issues the refund within 3–5 business days. If the product must be returned, this period starts after TXSNOW receives and checks the returned item. Any different refund deadline required by law takes precedence.
Payment details
For an e-Transfer refund, provide an accurate email address at which the original payer can receive the transfer, and accept it promptly. Any actual additional transfer fees resulting from incorrect information provided by the instructor or failure to accept the transfer promptly are payable by the instructor after the charges have been disclosed and verified.
04Product quality & delivery issues
Product issues
Please check your uniform promptly after receiving it. If you find a defect, receive the wrong item or discover missing items, contact TXSNOW with your order details and photos, video or other information that helps verify the issue. Once the issue is verified, TXSNOW will arrange a repair, exchange or shipment of missing items, as appropriate. If the issue cannot be resolved within a reasonable time, a refund will be provided. Where the law gives you a right to an immediate refund, that right applies. TXSNOW covers the necessary shipping costs, and the section 3 fee is not deducted from these refunds.
Failure to deliver
If TXSNOW cancels an order or cannot deliver as agreed because an item is out of stock or for another reason attributable to TXSNOW, and the parties have not agreed on an alternative delivery arrangement, TXSNOW refunds the amount paid for the undelivered items and the corresponding delivery charges. No refund fee is deducted.
Wear, damage & size exchanges
Normal wear and tear, and damage caused by improper use, washing, storage or alterations made by the instructor, are not product quality issues. If you selected the wrong size and would like an exchange, contact TXSNOW to confirm stock availability and exchange arrangements. Selecting the wrong size does not qualify for a refund after 24 hours.
05Instructor acknowledgement & application
Before paying, the instructor may read and save this agreement. Once the instructor selects “I have read and agree to the TXSNOW Instructor Uniform Refund Agreement” or gives another clear confirmation that can be retained, and completes payment, this agreement applies together with the order. TXSNOW provides the instructor with an order confirmation and a copy of the version of the agreement they accepted.
Key terms acknowledged by the instructor
The instructor acknowledges that change-of-mind refund requests must be made within 24 hours after payment and are subject to a deduction of 5% of the amount paid for returned items plus CAD 20. Refund methods and product issues are handled under sections 3 and 4, respectively.
This agreement is governed by the laws of Ontario and the applicable federal laws of Canada. It does not exclude any rights or liabilities that cannot legally be excluded.
This version applies to new orders after it has been officially published and provided before payment. It does not retroactively change the terms agreed for completed purchases.
TXSNOW
Need a refund or help with a product issue?
Use the official TXSNOW contact channel provided when you purchased, or email us below. Include your name, order details and refund request. For product issues, include photos, video or other information that helps us verify the problem.
info@t-xsnow.comFor change-of-mind refunds, the deadline is based on when you send your request, not when TXSNOW Support replies.